Return and Refund Policy

Return Policy

In case you’re not fully satisfied with your purchase, kindly contact our friendly customer service team at customer.service@alhaalfa.com or contact +603-87308287. We will carry out the verification process for the refund. All return requests will be subject to Alha Alfa Cosmetics’s verification and approval.  

Kindly note that parcel return without verification is not acceptable. Any items returned without Alha Alfa Cosmetics’s approval will not be accepted, refunded, or returned to the sender.

Faulty Return Policy

If you received a parcel with damaged, expired, incorrect or missing items, let us know immediately at customer.service@alhaalfa.com or contact +603-87308782 so we can make things right for you! 

Important note: 

  • The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email.
  • The return item must be handed over to the courier company within 3 business days upon Alha Alfa Cosmetics’s approval of your request. 
  • Kindly attach a single photo which includes: Alha Alfa Cosmetics packaging + Consignment note + faulty product. (Refer template below)
  • Please do not discard any of the affected items in your parcel as they may need to be returned to us if required.  
  • Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.
  • If we are unable to replace the product due to unavailability or other causes, we will proceed to refund your item.
  • For refunds, you will be credited (via web e-wallet) with the full value of the product, excluding any voucher(s) used.
  • Any items returned without Alha Alfa Cosmetics’s approval will not be accepted, refunded, or returned to the sender. 
  • Please be advised that Alha Alfa Cosmetics tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time. 
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